TERMS OF SERVICE

Effective date: 3 October 2026

Welcome to Geo Bees. These Terms of Service govern your use of the Geo Bees website and any purchases made through our online store.

By accessing or using our website, or placing an order through our online store, you agree to these Terms of Service. If you do not agree with these terms, please do not use the website or place an order.

These Terms are intended to comply with applicable South African law, including the Consumer Protection Act 68 of 2008 (CPA) and the Electronic Communications and Transactions Act 25 of 2002 (ECTA).

1. ABOUT GEO BEES

The website is operated by:

Geo Bees (Pty) Ltd

Company registration number: 2021/785158/07

Physical address: 21 Dunckeard Street, Citrusdal, South Africa

Email: geo@geobees.co.za

Website: www.geobees.co.za

In these Terms, "Geo Bees", "we", "us" and "our" refer to Geo Bees (Pty) Ltd.

"You", "your" and "customer" refer to any person who accesses our website or purchases products from us.

2. USE OF OUR WEBSITE

You may use our website for lawful purposes only.

You may not:

• use the website for any unlawful purpose;
• attempt to gain unauthorised access to our website, systems or accounts;
• interfere with the operation or security of the website;
• copy, reproduce or commercially exploit our website content without our written permission;
• introduce malicious software, viruses or other harmful material; or
• provide false, misleading or fraudulent information when placing an order.

We reserve the right to restrict or terminate access to the website where reasonably necessary to protect the website, our business or other users.

3. OUR PRODUCTS

Geo Bees sells honey and honey-related products through the website.

We make reasonable efforts to ensure that product descriptions, photographs, weights, sizes and other information displayed on the website are accurate.

However:

• product photographs are provided for illustration and the actual appearance of a product or packaging may vary slightly;
• the natural colour, flavour, aroma and crystallisation of honey may vary between harvests;
• honey is a natural agricultural product and reasonable variation between batches is normal;
• product availability may change without notice; and
• we reserve the right to correct genuine errors in product descriptions, pricing or availability.

Nothing in these Terms limits any rights you may have under applicable consumer protection legislation.

4. NATURAL HONEY

Honey is a natural product.

Natural differences in colour, flavour, aroma, texture and crystallisation do not necessarily indicate that honey is defective or spoiled.

Honey may crystallise naturally over time. Crystallisation is a natural characteristic of honey and does not, by itself, mean that the honey has gone off.

Customers should follow any storage instructions provided on the product packaging or website.

5. PRODUCT PRICES

All prices displayed on our website are in South African Rand (ZAR).

The price applicable to an order is the price displayed at the time the order is placed, subject to any genuine pricing error.

Where applicable, delivery charges will be displayed separately before you complete your order.

We reserve the right to change prices at any time. Price changes will not affect an order that has already been accepted and paid for, except where a genuine error or other lawful reason requires otherwise.

6. ORDERS

When you place an order through our website, you are making an offer to purchase the products selected by you.

After placing your order, you should receive an electronic confirmation of your order.

An order will be considered accepted once Geo Bees confirms acceptance of the order and/or processes the order for fulfilment.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

• a product is unavailable;
• there is a genuine pricing or product description error;
• payment has not been successfully received;
• fraudulent or suspicious activity is suspected; or
• an error has occurred in the ordering system.

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled order.

7. PAYMENT

Payment must be made using the payment methods made available through our website at checkout.

Payment information is processed through the applicable payment service provider and is subject to that provider's terms and security procedures.

An order will not be dispatched until payment has been successfully authorised, unless otherwise agreed by Geo Bees.

8. DELIVERY

We deliver to the delivery address provided by the customer during checkout.

The customer is responsible for ensuring that the delivery address and contact information provided are correct.

Delivery timeframes displayed on the website are estimates unless a specific delivery date has been expressly agreed.

Delivery may be affected by circumstances outside our reasonable control, including courier delays, adverse weather, road closures, strikes, natural disasters or other unforeseen events.

If a delivery is delayed, we will make reasonable efforts to assist you and communicate any material delay of which we become aware.

Where a product is unavailable after an order has been placed, we will notify you and provide the appropriate remedy in accordance with applicable law.

9. COLLECTION

Where a collection option is offered, the customer must collect the order from the collection location during the applicable collection period communicated by Geo Bees.

The customer is responsible for providing any information reasonably required to identify and release the order.

Where an order is not collected within the stated collection period, Geo Bees may contact the customer to arrange an alternative collection or delivery arrangement.

Any additional delivery costs arising from a customer's failure to collect an order may be payable by the customer, where permitted by law.

10. DELIVERY OF FOOD PRODUCTS

Because our products are food products, customers should inspect their order as soon as reasonably possible after delivery or collection.

If packaging is visibly damaged, leaking, broken or otherwise compromised, please contact Geo Bees as soon as possible and provide photographs where reasonably possible.

Customers should not consume a product where the packaging appears to have been tampered with or where there is a reasonable concern that the product may be unsafe.

11. RETURNS, CANCELLATIONS AND REFUNDS

Nothing in these Terms limits or excludes any consumer right that cannot lawfully be excluded under South African law.

11.1 Defective, unsafe or incorrect products

If you receive a product that is defective, damaged, unsafe, materially different from the product ordered, or otherwise does not comply with applicable consumer protection requirements, please contact us as soon as reasonably possible.

We may request photographs, order details or other reasonable information to investigate the issue.

Where the law requires a return, replacement, repair or refund, Geo Bees will provide the applicable remedy in accordance with the CPA and other applicable legislation.

11.2 Online cooling-off rights

Certain electronic transactions may be subject to a statutory cooling-off right under ECTA.

However, ECTA provides specific exclusions from the seven-day cooling-off right, including certain transactions involving foodstuffs, beverages and other goods intended for everyday consumption supplied to a consumer's home, residence or workplace.

Accordingly, the statutory cooling-off right will apply only where legally applicable to the particular transaction.

Nothing in this section limits any other statutory consumer rights that apply to your purchase.

11.3 Change-of-mind returns

Where a customer wishes to return an unopened product simply because they have changed their mind, the return will be dealt with in accordance with any applicable statutory right and Geo Bees' return policy.

Where no statutory right to return applies, Geo Bees is not required to accept a change-of-mind return unless we have expressly agreed to do so.

11.4 Refunds

Where a refund is approved, the refund will generally be made using the original payment method, unless otherwise agreed or required by law.

The time required for the refund to reflect in the customer's account may depend on the payment provider or bank.

12. CUSTOMER RESPONSIBILITY FOR PRODUCT INFORMATION

Customers are responsible for reviewing product information, including ingredients, warnings and other relevant information, before purchasing or consuming a product.

If you have an allergy, intolerance, medical condition or other concern regarding the consumption of honey or any honey-related product, you should obtain appropriate professional advice before consuming the product.

Geo Bees does not provide medical advice.

13. INTELLECTUAL PROPERTY

All content on the Geo Bees website, including but not limited to:

• logos;
• trademarks;
• photographs;
• product images;
• written content;
• graphics;
• designs;
• videos;
• layouts; and
• other original material

is owned by or licensed to Geo Bees and is protected by applicable intellectual property laws.

You may not reproduce, modify, distribute, publish, sell or commercially exploit our content without our prior written permission, except where permitted by law.

14. USER-GENERATED CONTENT

If you submit a review, photograph, testimonial, comment or other content to Geo Bees, you confirm that:

• you have the right to submit that content;
• the content does not infringe another person's rights;
• the content is not unlawful, defamatory, fraudulent or misleading; and
• the content does not contain malicious software or harmful material.

By submitting content to Geo Bees for publication, you grant Geo Bees permission to use, reproduce and display that content for legitimate business and marketing purposes, subject to applicable law.

We reserve the right to remove content that is unlawful, misleading, offensive, defamatory, irrelevant or otherwise inappropriate.

15. WEBSITE AVAILABILITY

We make reasonable efforts to keep our website available and functioning correctly.

However, we do not guarantee that the website will always be available, uninterrupted or free from errors.

The website may occasionally be unavailable because of maintenance, technical problems, upgrades, hosting issues or circumstances outside our reasonable control.

16. THIRD-PARTY SERVICES

Our website may use third-party services, including payment processors, delivery companies, website hosting providers, analytics providers and other service providers.

Where you use a third-party service, that service may be subject to the third party's own terms and conditions and privacy policies.

Geo Bees is not responsible for the independent operation of third-party websites or services.

17. LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits any liability or consumer right that cannot lawfully be excluded or limited under South African law.

Subject to the above, Geo Bees will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.

We will not be liable for loss caused by information supplied incorrectly by the customer, including an incorrect delivery address or contact details, to the extent permitted by law.

Nothing in these Terms excludes liability for fraud, gross negligence or any other liability that cannot lawfully be excluded.

18. PRIVACY AND PERSONAL INFORMATION

Geo Bees respects your privacy and will process personal information in accordance with applicable South African privacy legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA).

Personal information may be collected and processed for purposes including:

• processing and fulfilling orders;
• processing payments;
• arranging delivery;
• communicating with customers;
• providing customer support;
• complying with legal obligations; and
• other purposes permitted by law.

For more information about how we collect, use, store and protect personal information, please refer to our Privacy Policy.

19. ELECTRONIC COMMUNICATIONS

When you use our website, place an order or communicate with us electronically, you consent to receiving electronic communications relating to your order and transactions.

These communications may include order confirmations, payment confirmations, delivery information, collection information and customer service communications.

Electronic records may be retained as required by applicable law.

20. COMPLAINTS

We want to resolve customer complaints as quickly and fairly as possible.

If you have a complaint regarding an order or our services, please contact us:

Email: geo@geobees.co.za

Physical address: 21 Dunckeard Street, Citrusdal, South Africa

Please provide your name, order number and a description of the issue.

We will make reasonable efforts to investigate and resolve complaints.

Nothing in these Terms prevents a consumer from exercising any statutory right to lodge a complaint with an appropriate regulatory body or seek any other remedy available under South African law.

21. CHANGES TO THESE TERMS

Geo Bees may update these Terms of Service from time to time.

The updated version will be published on the website with an updated effective date.

Changes will not retrospectively alter rights or obligations relating to an order that has already been concluded, except where permitted or required by law.

22. GOVERNING LAW

These Terms and any transaction concluded through our website are governed by the laws of the Republic of South Africa, subject to any mandatory rights or protections available to consumers under applicable law.

Any dispute will be dealt with by a court or other dispute-resolution body having appropriate jurisdiction.

23. SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be severed or limited to the extent necessary, and the remaining provisions will continue to apply.

24. ENTIRE AGREEMENT

These Terms, together with the applicable product information, checkout information, delivery terms, return/refund policy and Privacy Policy, constitute the terms governing your use of the website and purchase of products from Geo Bees, subject to applicable law.

25. CONTACT DETAILS

Geo Bees (Pty) Ltd

Company registration number: 2021/785158/07

Physical address: 21 Dunckeard Street, Citrusdal, South Africa

Email: geo@geobees.co.za

Website: www.geobees.co.za

Last updated: 3 October 2026